Help
Quick answers. Still stuck? Email us at the bottom of the page.
Playing
How do I play?
Drag to aim and let go to drop a piece into the jar. When two identical pieces touch, they merge into the next, bigger piece. Keep the pieces under the dashed line: if the jar overflows, the run ends. To see the guide again, open Settings โ Replay tutorial.
What do the helpers do?
Tap a helper to see what it does before you use it. Hammer removes one piece you choose, Shake jolts every piece to loosen a jam, Grow turns one piece into the next size, and Magnet pulls matching pairs together. Their names and looks change with each theme.
What is the Gem Jar?
Every game you play drops a few gems into the Gem Jar. Once it holds enough, you can open it in the shop to get all its gems at once.
Purchases
I bought No Ads on another phone, or reinstalled the game
Open Settings โ Restore purchases, signed in to the same Google Play or Apple account you used to buy it.
I paid but didn't get my gems
Close the game completely and open it again with an internet connection: pending purchases are delivered when the game starts. If they still don't arrive, email us with the order number from your store receipt (it starts with GPA. on Google Play).
How do I get a refund?
Refunds are handled by the store: on Google Play go to Get refunds on Google Play purchases; on iPhone go to reportaproblem.apple.com.
Progress and privacy
Will I lose my progress if I change phones?
Your progress is saved on your phone. Uninstalling the game or changing phones starts a new game, but one-time purchases like No Ads can be restored.
How do I change my ad privacy choices?
Open Settings โ Privacy choices. You can also reset your advertising ID in your phone's settings. See the privacy policy for everything we use.
How do I delete my data?
The game has no accounts. Uninstalling it deletes all game data from your phone. To ask about data our partners hold for statistics or ads, email us; see section 9 of the privacy policy.
Contact us
Email support@techlazz.com. It helps to tell us your phone model and the game version (shown at the bottom of Settings). We usually reply within 2 working days.
Boop Drop